If you run a managed service provider on Opsgenie, you have a deadline. Atlassian stopped selling Opsgenie on 4 June 2025 and shuts the product down completely on 5 April 2027, after which any data you have not migrated is deleted. As of August 2026 that is roughly eight months away. This guide covers the best Opsgenie alternatives for MSPs, and how to choose one before the clock runs out.
The deadline is not really the risk, though. The risk is drifting into the default without checking it fits. Atlassian points every Opsgenie customer at Jira Service Management, the automated migration is right there, and the path of least resistance is to click it and move on. For an internal IT team that is often the right call. For an MSP delivering to dozens of clients through a PSA, it can quietly recreate the exact gaps that made on-call painful in the first place.
This guide is written for that MSP buyer. It covers what the shutdown actually means, why the Jira Service Management default deserves a second look before you commit, the five things that actually matter when an MSP replaces Opsgenie, and an honest shortlist scored on that fit. Every price below was pulled from the vendor's own site in August 2026. For a broader, non-MSP ranking, our best PagerDuty alternatives guide walks ten tools.
What the Opsgenie shutdown actually means
Two dates matter. New sales ended on 4 June 2025, so you cannot buy or expand Opsgenie today. Support and access end on 5 April 2027, and Atlassian is explicit that once that date passes the product is no longer accessible and un-migrated customer data is deleted. There is no grace period after the switch-off.
That makes this a hard migration, not a soft one. You are not choosing whether to move, only where to and when. Leaving it late is the expensive option, because a rushed migration is how schedules get rebuilt by hand and escalation policies get dropped. For the step-by-step export and cutover mechanics, see our Opsgenie shutdown guide for MSPs. This post is about the decision that comes first: what to move to.
The default is Jira Service Management. Pause before you commit.
Atlassian's own line is that Opsgenie's alerting and on-call features are now available in Jira Service Management, and the migration from one to the other is automated. Credit where it is due: if your team already lives in Atlassian, JSM is a real destination, the on-call and alerting capability genuinely carried across, and the free tier covers up to three agents. For an internal service desk that runs its own tickets, it is a sensible landing spot.
The catch for an MSP is structural, and it is not a knock on JSM. Jira Service Management models one organisation running its own internal ITSM. An MSP runs many client organisations through a single PSA, bills against them separately, and reports to each one individually. Drop into JSM by default and you inherit a data model built for the first shape while you operate in the second. The alerting works. The multi-tenant delivery, the per-client reporting, and the sync into ConnectWise or Autotask are where the friction shows up later.
So JSM belongs on the list, at the top for Atlassian-native internal IT and lower for a PSA-run MSP. The point is to make the choice on purpose rather than by inertia.
What actually matters when an MSP replaces Opsgenie
Before comparing tools, fix the criteria. These five decide whether a replacement fits an MSP, and most SRE-first tools were never built to score well on them.
- Schedule and escalation import. Can it take your Opsgenie rotations and escalation policies without a manual rebuild? An iCal import path is the realistic minimum.
- Native PSA sync, not middleware. Does it talk to ConnectWise Manage, Autotask PSA, or HaloPSA directly, ideally bidirectionally, rather than through a paid third-party connector you have to maintain?
- Per-client reporting.Can it show one client's alert noise and reliability trend for a QBR, rather than only per-service or per-team numbers?
- Multi-tenant routing. Can alerts from many clients route to the right on-call engineer with the right client context attached?
- Structured shift handover. When a rotation ends, does open context travel in a brief, or by memory and a chat message? This is the hidden cost of MSP shift changes.
Hold each option up against that list. The tools below are ordered by how well they fit an MSP specifically, not by general quality, because on a pure SRE rubric several of them would rank very differently.
The shortlist, scored on MSP fit
PagerDuty
MSP fit: Deepest escalation engine, but single-tenant and PSA via middleware
PagerDuty invented this category and still has the most mature escalation engine and the widest integration catalogue in the space. It accepts Opsgenie schedule imports, so a migration is well-trodden. If your routing logic is genuinely complex, nothing matches its depth.
The MSP caveat is the same one JSM has: PagerDuty is built for a single organisation paging its own engineers. Its first-party ITSM integrations centre on platforms like ServiceNow, so connecting it to ConnectWise Manage or Autotask PSA usually means a third-party middleware connector, which is another line item and another dependency. We cover that in detail in PagerDuty pricing explained.
Pricing (verified August 2026):
- Free: up to 5 users, 100 international phone and SMS notifications per month
- Professional: $25/user/mo, $21/user/mo billed annually
- Business: $49/user/mo, $41/user/mo billed annually
- Enterprise: custom
Better Stack
MSP fit: Monitoring plus on-call in one, but no PSA sync
Better Stack bundles uptime monitoring, on-call scheduling, and status pages into one platform, which means fewer vendors if you currently pay separately for monitoring and paging. Its standout for on-call is that phone and SMS alerts are unlimited on the paid tier, so a noisy night does not eat a notification allowance.
For an MSP the gap is PSA sync and per-client reporting: Better Stack is an excellent monitoring-plus-alerting tool, not a delivery layer wired into ConnectWise or Autotask. It fits best where the RMM stack is light and you want uptime and paging together.
Pricing (verified August 2026):
- Free: 10 monitors and heartbeats, 1 status page, Slack and email alerts
- Responder: $34/mo, $29/mo billed annually, with unlimited phone and SMS alerts
incident.io
MSP fit: Best-in-class Slack incident response, not a PSA tool
incident.io is the strongest option here if your team runs incidents inside Slack. Declaring, triaging, and resolving all happen without leaving the workspace, and its post-incident review workflow is genuinely good. For a chat-native MSP that lives in Slack, it is a pleasure to use.
It is built for internal engineering incident response, not multi-tenant MSP delivery, so PSA ticket sync and per-client QBR reporting are not its job. On-call is also a paid add-on rather than included, which is worth factoring into the total.
Pricing (verified August 2026):
- Basic: free
- Team: $19/user/mo, $15/user/mo annually, with an On-Call add-on at $10/user/mo
- Pro: $25/user/mo, with an On-Call add-on at $20/user/mo
- Standalone On-Call: $20/user/mo
ilert
MSP fit: Genuine MSP strength: native PSA integrations plus voice
ilert deserves real credit for MSPs, because it is one of the few alerting tools that integrates natively with the PSAs MSPs actually run. Its integrations directory lists ConnectWise PSA, Autotask, HaloPSA and HaloITSM, alongside on-call scheduling and automated voice alerts. If your priority is turning PSA tickets into pages with a proper on-call rotation behind them, ilert is a serious candidate and should be on your shortlist.
One honest note on pricing. ilert's Free plan covers up to 5 users, but the per-user figures for its paid Pro and Scale tiers did not render on their pricing page when we checked in August 2026, so we are not going to quote a number we could not verify. Confirm the current paid rates with ilert directly, and weigh the depth of the handover and per-client reporting you get against a tool built specifically around the shift.
Pricing (verified August 2026):
- Free: up to 5 users
- Pro and Scale: per-user pricing did not render on the page, so confirm with ilert
- Enterprise: custom
Shiftctl
MSP fit: The full loop for MSPs: routing, native PSA sync, and handover in one
Shiftctl is built for the MSP shape of the problem rather than the SRE one. On its Enterprise plan it ingests alerts from your RMM or monitoring, routes them to the engineer on call, and escalates over SMS, voice call (press 1 to acknowledge), Slack, Teams, email and push until someone acknowledges. Tickets sync bidirectionally to ConnectWise Manage, Autotask and HaloPSA natively, per-client noise and reliability reporting exports straight into a QBR, and anything still open at shift change carries into the next engineer's handover brief instead of dying in a channel. That handover carry-forward is the piece no other tool on this list does.
The limits, stated plainly. Shiftctl has no inbound number a client can dial: it pages out, it does not take inbound calls. Alert routing and escalation sit on the Enterprise plan, not the cheaper tier. And it is a newer product with a smaller ecosystem than PagerDuty. If inbound dial-in is mandatory, keep a dialer for that piece and run Shiftctl alongside it.
Pricing:
- 14-day free trial: full access, no credit card required
- Team: $15 USD/user/mo, $10 USD/user/mo annually
- Enterprise: $20 USD/user/mo, $15 USD/user/mo annually
- New annual Enterprise subscriptions get 50% off the first year ($7.50 USD/user/mo)
For the full MSP-specific comparison across PSA sync, reporting, routing and handover, see best on-call software for MSPs.
Migrating your schedules without rebuilding them
The part MSPs dread most is losing the rotations and escalation policies they spent years tuning. The realistic safeguard is an iCal export from Opsgenie into whatever you move to. Most tools on this list, Shiftctl included, accept an iCal schedule import, so your rotation comes across rather than being re-keyed by hand. Export your schedules, escalation policies and historical incident data well before the April 2027 cut-off, because the data is deleted after it. The full export-and-cutover checklist lives in our Opsgenie shutdown guide for MSPs.
Which one should you pick?
The shortcut, by situation:
- You are deep in Atlassian and run internal IT: Jira Service Management is the natural landing spot, since the migration is automated and the alerting carried across.
- You are an MSP whose paging runs on SMS, voice and chat: Shiftctl Enterprise closes routing, native PSA sync, per-client reporting and handover in one tool, or ilert if PSA-triggered paging is your single priority.
- You need genuinely complex, conditional SRE routing: PagerDuty still has the deepest engine, with PSA sync added through middleware.
- You want monitoring and on-call bundled: Better Stack, with the caveat that it is not a PSA-native delivery layer.
Do not lose the point in the tool comparison, though. The reason on-call spending is worth it at all is the cost of getting it wrong: in Uptime Institute's 2024 outage analysis, more than half of significant outages now cost over US$100,000. A replacement that reliably pages the right engineer and hands off cleanly is cheap insurance against that.
Migrating off Opsgenie? Route your RMM alerts to the engineer actually on call.
Shiftctl brings RMM alert routing, escalation, native PSA ticket sync and enforced handovers into one tool built for MSPs, and it imports your Opsgenie schedules by iCal. Carry anything still open into the next engineer's handover. 14-day free trial, full access, no credit card required.
Frequently asked questions
When does Opsgenie shut down?
Atlassian ended new Opsgenie sales on 4 June 2025 and shuts the product down completely on 5 April 2027. After that date the product is no longer accessible and any un-migrated customer data is deleted, so migrate and export well before the deadline. See the Atlassian announcement for the official timeline.
Is Jira Service Management a good Opsgenie replacement for MSPs?
It depends on your shape. Atlassian has moved Opsgenie's alerting and on-call features into Jira Service Management and the migration is automated, so for an internal IT team already in Atlassian it is a sensible destination. For an MSP running many clients through a PSA, JSM's single-organisation model makes native PSA sync and per-client reporting harder, so it is worth evaluating against tools built for multi-tenant delivery before you commit by default.
Which Opsgenie alternatives integrate with ConnectWise, Autotask or HaloPSA?
Can I move my Opsgenie schedules without rebuilding them?
Largely, yes. Export your rotations from Opsgenie and import them into your new tool by iCal, which most options on this list, Shiftctl included, support. Export your escalation policies and historical incident data too, because everything left in Opsgenie is deleted after the 5 April 2027 shutdown.
What is the cheapest Opsgenie alternative?
On a like-for-like paid seat, Shiftctl Team at $10 USD/user/mo annually is the lowest headline rate here, though its alert routing sits on the Enterprise plan at $15 USD/user/mo annually. PagerDuty, incident.io and ilert all offer free tiers for small teams (5, unlimited-on-Basic and 5 users respectively). Cheapest depends on how many seats you need and whether you require PSA sync, so price the specific setup rather than the sticker rate.
Do I have to migrate before April 2027?
Yes. Opsgenie is accessible until 5 April 2027, and after that Atlassian deletes any un-migrated data. There is no grace period, so treat it as a hard migration and give yourself enough runway to move schedules and escalation policies carefully rather than in a rush. Our Opsgenie shutdown guide for MSPs covers the checklist.