The missing piece in
your on-call stack.
Shiftctl enforces a structured sign-off before engineers clock out. The incoming engineer gets a full brief — tickets, warnings, pending items — the moment they start.
MSPs lose thousands of dollars a year to engineers spending the first hour of every shift piecing together what happened — time billed to clients, or quietly absorbed as goodwill.
Sound familiar?
Handoffs over Slack/Teams
Critical context gets buried in group chats. The incoming engineer spends the first 20 minutes piecing together what happened.
No structured sign-off
Engineers clock out and walk away. Open tickets, pending escalations, and active warnings vanish with them.
Zero coverage visibility
Nobody knows who's on-call next week. Schedule gaps aren't spotted until a client calls and nobody answers.
Everything your on-call team needs
From the moment an engineer clocks in to the moment they hand over — Shiftctl keeps every step accountable.
Enforced sign-off
Engineers cannot clock out until they complete every step — tickets logged, pending items noted, warnings raised, and a difficulty rating set. No shortcuts.
Incoming brief
The moment the next engineer clocks in, they see the full handoff summary from the outgoing shift. One click to acknowledge — then they're ready to go.
On-call scheduling
Plan your on-call rota weeks ahead. Auto-generate slots by rotation order, spot coverage gaps instantly, and let engineers request swaps in-app — no more Slack/Teams threads.
Automatic handoff notifications
The moment sign-off is complete, the next scheduled engineer is notified by push and email — no manual clock-in required. If nobody is scheduled, the manager is alerted immediately. Unacknowledged handoffs trigger a follow-up after 4 hours.
Manager insights
Track shift difficulty trends, engineer on-call burden, ticket resolution rates, and brief acknowledgement times — all in one place. Export a clean PDF report or schedule it to land in your inbox every Monday.
PSA integrations
Pull open tickets directly from ConnectWise Manage, Autotask, and HaloPSA at shift start — and push handoff notes back without leaving Shiftctl. No copy-pasting between systems.
See it in action
A clean, purpose-built UI your team will actually use.
How it works
Three steps. No training required. Working in minutes.
Log your shift as you work
As you work, log tickets handled, pending items to hand over, and any warnings the next engineer needs to know about — all in one place.
Complete the enforced sign-off
When your shift ends, Shiftctl walks you through five required steps before you can hand over. Every field must be filled — nothing gets forgotten.
Next engineer is notified instantly
The moment sign-off is complete, the next scheduled engineer gets a push and email alert. One tap acknowledges the brief and starts their shift — no manual clock-in.
Simple, transparent pricing
No per-seat surprises. One flat price per team.
Get started with a small team.
- Up to 3 members
- 1 team
- Enforced shift sign-off
- Incoming brief & acknowledgement
- Ticket, warning & pending item logging
- Shift history log
- Email notifications
For growing on-call teams.
- Up to 12 members
- Up to 50 teams
- Everything in Free
- Push notifications
- On-call scheduling calendar
- Shift swap requests & iCal export
- Admin dashboard — unread briefs, avg read time, busiest engineer
- Shift difficulty & trend analytics
- Engineer burden breakdown
- Ticket resolution tracking
- PDF report — download or email on demand
Full control for larger teams.
- Unlimited members
- Everything in Pro
- Slack Integration
- Coverage gap alerts
- Weekly PDF report — auto-emailed every Monday
- Schedule reports & CSV export
- Priority support
Questions? Contact us
Start on the Free plan — no credit card, no time limit. Upgrade when your team grows.
Ready to end the Slack/Teams handoffs?
Set up takes under 5 minutes. Invite your team, run your first shift — and never lose a client to a repeat incident again.
Free plan available · No credit card required