Works with:
Save hours per shift.
Save thousands per year.
Replace ad-hoc handover calls with a structured process your whole team follows. Cut on-call burnout, reduce staff turnover, and get full visibility into every shift.
Already on PagerDuty? Import your PagerDuty schedule in 60 seconds →
See it in action
A clean, purpose-built UI your team will actually use.
Duration: 8h 12m
Context before you go live
Every shift starts with a structured brief — open tickets, pending items, and a difficulty rating from the previous engineer.
Integrations that work for you
Notifications to the tools your team already use — PSA sync no other on-call tool offers.
Every handover, right where your team works
Shift start alerts, handover summaries, coverage gap warnings, and pending-item reminders — posted automatically to Slack or Microsoft Teams.
Sound familiar?
Handoffs over Slack/Teams
Critical context gets buried in team chats or an engineer's memory. The incoming engineer spends 30 minutes piecing together what's happening — while the incident keeps unfolding.
No structured sign-off
Engineers finish their rotation and walk away with everything still in their head - open tickets, pending items, context the next engineer needs. Nothing handed over.
Zero coverage visibility
You don't know who's on-call, who escalates after them, what team they're in, or how to reach them. The handover document, if it exists, is somewhere in Slack from three weeks ago.
How it works
Four steps. Every shift accountable. Full engineer context.
Your shift starts automatically
Shiftctl starts your shift on schedule and sends you a notification. Open the app and read the full incoming brief from the previous engineer — tickets and pending items worked on. No surprises, ever.
Work your shift with full context
Log tickets as you resolve them throughout the shift. Pending items are always visible so nothing slips through. Every action is timestamped and recorded for the handoff.
Complete your sign-off
When your shift ends the engineer begins the 4 step sign-off process where all reported tickets, pending actions and shift difficulty rating are logged.
Next engineer is notified
The moment sign-off completes, the next scheduled engineer gets notified. A summary is posted to them via email, Slack and Teams. Context in as little as 3 minutes.
On Enterprise, alerts run the same loop: an alert fires from your RMM or monitoring → Shiftctl routes it to the engineer on call and escalates until acknowledged → any alert still open at sign-off carries into the handover brief.
Everything your on-call team needs
From the first alert to the final handover — Shiftctl keeps every step accountable.
PSA ticket sync — no other on-call tool does this
Tickets created in shiftctl are one way synced to ConnectWise Manage, Autotask PSA, or HaloPSA. Status updates however sync both ways, never lose critical information on-call again.
Alert routing (Enterprise)
RMM and monitoring alerts route to the engineer already on call in your Shiftctl schedule — then escalate over SMS, Slack, Teams, email and push until someone acknowledges. Every open alert carries into the next handover.
Manager insights
Track shift difficulty trends, engineer on-call burden and handoff brief statistics — all in one place. Export a clean PDF report or schedule it to land in your inbox.
PagerDuty import & live sync
Already running on PagerDuty? Connect your iCal feed and Shiftctl syncs your schedule automatically — every hour. Or do a one-time import from any iCal source. Works with PagerDuty, Opsgenie, and any iCal feed.
Email, Slack & Teams alerts
Handoff summaries, shift start/end alerts, coverage gap warnings, and daily on-call digests — posted automatically to your Slack channel or Microsoft Teams. @mention the right engineer every time.
Want the full picture? See all features in our docs
Simple, transparent pricing
Free for teams up to 5. Upgrade to Team when you need integrations or grow past 5. Enterprise when compliance and procurement get involved.
Try Shiftctl with your team — no card required.
- Up to 5 members
- Shift sign-off & handover briefs
- Acknowledgements & escalation
- Pending items & ticket logging
- Schedule coverage gap detection
- Push & email notifications
- Microsoft 365 sign-in
Integrations, analytics and automation for growing teams.
- Unlimited members
- Everything in Free
- Auto-scheduling by rotation order
- iCal export — Google Calendar & Outlook
- Data Hub — analytics & PDF reports
- Multiple on-call teams
- PagerDuty / Opsgenie import & live sync
- Slack notifications
- Scheduled PDF reports (weekly/monthly)
- PSA integrations (ConnectWise PSA, Autotask, HaloPSA)
Alert routing, per-client reporting, compliance and provisioning — the serious MSP operations tier.
50% off your first 12 months on annual billing — applied automatically at checkout. Full PSA suite included.
- Unlimited members
- Everything in Team
- Alert routing & escalation from your RMM/monitoring
- Mobile paging (SMS, Slack, Teams) to the current on-call engineer
- Heartbeat monitors for backups & scheduled jobs
- Per-client noise, reliability & tech-burden reporting
- Client QBR export (PDF)
- SCIM provisioning for Microsoft Entra ID
- Custom data retention policies (365-day minimum)
- Tamper-proof admin audit log with IP tracking
- Compliance dashboard
- Backup SMS recovery & recovery email
- Built with SOC 2, ISO 27001 & Essential 8 controls in mind
Questions? Contact us
Start free — no credit card required. Upgrade as your team grows and your ops mature. See full feature comparison →
What are broken handovers costing you?
Hours Saved
52 handovers/year — each costs ~50 min in handover + context recovery = 43 hours/year lost.
Shiftctl reduces this to ~3 min — saving 41 hours/year.
Contract Loss Protection
Losing one client at $1,500/mo = $18,000/year lost.
Shiftctl costs $60/mo for your team. One client contract saved pays for 25.0 years.
Handover time based on a 30-minute industry baseline plus context recovery time that scales with rotation cadence (5–50 min). Shiftctl reduces handover to ~3 min and retains ticket context, cutting recovery by ~80%. Pricing shown for the Team plan billed annually. Prices in USD are approximate. Revenue-at-risk math assumes the loss of one client.
Frequently asked questions
Everything you need to know before getting started.
Shiftctl now routes and escalates alerts to your on-call engineer (Enterprise plan) — over SMS, Slack, Teams, email and push — and carries every open alert into the handover brief. Many teams run it alongside their existing paging tool rather than replacing it, especially where voice-call paging is required (Shiftctl doesn’t do voice yet). If your paging runs on SMS and chat, one tool can now do both jobs.
ConnectWise Manage, Autotask PSA, and HaloPSA. Tickets you log in Shiftctl are created automatically in your PSA, and status updates sync in both directions.
Yes — the Free plan includes up to five members so you can try the full handover experience. No credit card required. Upgrade when you’re ready for integrations or to grow past five.
Connect your PagerDuty iCal feed and Shiftctl will sync it automatically, every hour. You don't re-enter anything — your PagerDuty schedule stays the source of truth.
Microsoft 365 sign-in is available on all tiers. SCIM provisioning is available on the Enterprise tier only.
Handover notes, shift history, ticket references, and integration metadata. We don't store your customers' end-user data from your PSA — only the ticket references needed to link Shiftctl handovers back to the PSA record.
Stop losing context between shifts.
Enforced handoffs. Automatic notifications. Structured briefs. PagerDuty schedule sync. Manager analytics. PSA ticket sync.
Set up takes under 5 minutes. Already on PagerDuty? Import your schedule in 60 seconds.
Free plan available · No credit card required · Cancel any time