What we're building next

Flag tickets in your PSA with a simple checkbox and they automatically appear in your shift handover brief. Works with ConnectWise, Autotask, and HaloPSA. Off by default — your admin controls activation.

Handover briefs delivered as rich Slack messages or Teams Adaptive Cards — tickets, pending items, warnings, and difficulty rating included. Engineers tap one button to acknowledge without leaving the chat app. Full mobile support means on-call engineers can acknowledge and review briefs from anywhere.

We detect problems before you report them — failed integrations, auth issues, payment failures — and reach out with specific recommendations before they affect your team.

See exactly what ships each week. Specific, dated entries — not vague "various improvements." Subscribe via RSS or email.

Every acknowledged bug listed publicly with workarounds, status, and update history. We believe transparency about issues builds more trust than hiding them.

See your current usage at a glance — member count vs limit, API calls, storage, audit retention. Visual indicators when approaching limits, with alerts at 80%.

Help icons on complex screens that open relevant articles without leaving the page. Inline error messages link to specific docs. Short video walkthroughs for high-friction flows like PSA setup.

Enterprise customers get a shared Slack channel for direct support where your team already works. No portals, no ticket systems — just fast, human support.

Public security page with architecture details, compliance info, and subprocessor list. Enterprise teams can download security questionnaire responses, manage IP allowlists, and force-logout sessions.

Connect Shiftctl to JSM the same way you connect a PSA. Outbound ticket creation from shifts, inbound flag-driven sync, and bidirectional status updates. For internal IT teams using JSM as their ticketing system.

Bidirectional incident lifecycle sync between Shiftctl and incident.io. Incident timelines and severity context flow into your handover briefs. For DevOps teams running incident management alongside on-call.