Support

Including a few details up front usually gets you a fix in the first reply:

• What you were trying to do, and what happened instead.
• The email address on your Shiftctl account (if you have one).
• Screenshots or the approximate time the problem occurred.
• For Slack app issues: your Slack workspace name and the command or notification involved.

• Documentation — feature guides, setup instructions, and the full Slack command reference.
• Slack integration — what the Slack app does and how to install it.
• Service status — current uptime and incident history.
• Roadmap — what we're building next, and where to request features.

Billing questions and refund requests are handled by the same inbox — support@shiftctl.com. See the refund policy for details.

To report a security vulnerability, email support@shiftctl.com with “Security” in the subject line. Please do not disclose the issue publicly until we've had a chance to respond.